Return and Refund Policy

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 NO CANCELLATIONS:  Due to the limited number of order openings each year, we can only work on a certain number of projects.  Therefore, when an order gets placed it has reserved that specific shop time over another order.  Our turnaround time is dictated by the number of projects we have scheduled.  Sometimes, customers do not want to wait the turnaround time and forgo ordering.  Each workshop time slot is valuable and when a customer orders, they are basically reserving that time over someome else. Also, many of the items we make are customized ... meaning that customers select certain options and tailor their houses to their particular needs.  It is also, for that reason, that there are no cancellations.  A customized project cannot simply be returned to inventory.  To resell the item, we would have to rely on another customer ordering the same, exact customizations.  Therefore, NO CANCELLATIONS as well as NO RETURNS for the same reason.  Once an order is placed, materials are purchased to do the project.  There is also much administrative TIME (emails, phone calls, etc.) that is involved in each transaction.   Time and materials are already committed, early on, once an order is placed.  Therefore, no cancellations are accepted.  A customer can resell their item on selling platforms, give the item as a gift to friends or family, hold onto the item for use later, or donate item to a local pet agency as a charitable tax deduction.